Refund policy

Returns & Refunds Policy

Whiskers With a Purpose

Overview

You have 30 days from the date of delivery to request a return.

To be eligible, items must be returned in the same condition you received them: unused, unworn, with all tags attached, and in original packaging. A receipt or proof of purchase is required.

We reserve the right to deny any return that does not meet these conditions.

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How to Start a Return

To request a return, email us at info@whiskerswithapurpose.com.

Please do not send items back without prior authorization.
Returns sent without approval will not be accepted or processed.

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Return Shipping

If your return is approved, we will provide return instructions and a return shipping label.

The cost of return shipping will be deducted from your refund or store credit.
Original shipping costs are non-refundable.

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Damages, Defects & Incorrect Items

Please inspect your order upon delivery.

If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery at mailto:info@whiskerswithapurpose.com with photo evidence so we can evaluate and resolve the issue.

All claims are handled case-by-case at our discretion.

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Lost or Delayed Packages

Once an order has shipped, it is in the hands of the carrier.

Whiskers With a Purpose is not responsible for lost, stolen, delayed, or misdelivered packages.
If your tracking shows “delivered,” we are unable to replace or refund the order.

Customers should contact the shipping carrier directly to file claims or locate packages.

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Incorrect Shipping Address: 

Customers are solely responsible for providing accurate shipping details.
Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for replacement or refund.
If a package is returned, reshipping will require payment of a new shipping fee.

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Non-Returnable Items

The following items are not eligible for return:

Perishables (food, flowers, plants)
Custom or personalized items
Personal care products
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

If you are unsure about a specific item, please contact us before purchasing.

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Exchanges

To exchange an item, please initiate a return for the original item (if eligible), then place a new order.

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Refunds & Store Credit

Store Credit 

Approved returns may be issued as store credit, allowing you to easily select another item.

Refunds 

Refunds to the original payment method may be granted upon request but are not guaranteed.

Refunds may be subject to a restocking fee of up to 10% of the purchase price, which may be deducted from the refund amount. Restocking fees are applied at our discretion and may vary depending on the condition of the returned item, return reason, or overall handling requirements. By placing an order you acknowledge and agree that restocking fees may apply in accordance with our Refund Policy. 

Original shipping costs are non-refundable

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued within 10 business days. Processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since approval and you have not received your refund, please contact us.

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Questions

For any return or refund inquiries, contact us at:
info@whiskerswithapurpose.com