Shipping policy
Shipping Policy
Whiskers With a Purpose
At Whiskers With a Purpose, we're committed to getting your order to you safely and efficiently. Please review our shipping policy below before placing your order. By placing an order with Whiskers With a Purpose, you agree to the terms outlined in this Shipping Policy.
Processing Time
Orders are processed within 2–5 business days (excluding weekends and holidays). Processing times are estimates and may vary during high-volume periods without notice.
Shipping & Delivery
Shipping rates and delivery estimates are calculated at checkout. All delivery timeframes are estimates only and are not guaranteed.
Whiskers With a Purpose is not responsible for delays caused by shipping carriers, weather conditions, supply chain issues, or any other circumstances outside of our control.
Transfer of Responsibility
All orders become the responsibility of the shipping carrier once they are handed off. Whiskers With a Purpose is not liable for packages after they have been shipped.
Lost, Stolen, or Delayed Packages
Whiskers With a Purpose is not responsible for lost, stolen, delayed, or misdelivered packages. Customers are responsible for contacting the carrier to file claims or locate shipments.
Incorrect Shipping Information
Customers are solely responsible for providing accurate shipping details.
Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for replacement or refund.
If a package is returned, reshipping will require payment of a new shipping fee.
Tracking Information
Tracking numbers are provided for convenience only. Whiskers With a Purpose is not responsible for tracking inaccuracies or system errors from the carrier.
Damaged Items
All items are carefully packaged prior to shipment.
By completing a purchase, the customer acknowledges that minor wear to packaging may occur during transit and does not qualify as damage.
Claims for damaged items must be submitted within 48 hours of delivery with clear photo evidence. All claims are reviewed at our sole discretion, and replacement or refund is not guaranteed.
Order Changes & Cancellations
Order changes and cancellations are not guaranteed once an order is placed. Eligible returns and refunds are handled according to our Refund Policy.
Limitation of Liability
To the fullest extent permitted by law, Whiskers With a Purpose shall not be liable for any indirect, incidental, or consequential damages arising from shipping delays, lost packages, or delivery issues.